Refund policy

El3vate Clothing – Refund & Returns Policy

Last Updated: [10/25/25]

At El3vate Clothing, we’re committed to providing you with high-quality apparel and an exceptional shopping experience. Please review our policy below to understand your rights and responsibilities when it comes to refunds and returns.

1. Returns

We accept returns within 48 hours of you receiving your package.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition (including tags, packaging, and labels).

  • Proof of purchase (order number or receipt) must be provided.

  • Returns requested after 48 hours of delivery will not be accepted, under any circumstances.

If you received a damaged, defective, or incorrect item, please contact us immediately (within 48 hours of delivery) at [insert your customer service email] with clear photos and your order details.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Sale or discounted items

  • Gift cards

  • Underwear or intimate apparel (for hygiene reasons)

  • Customized or made-to-order products

3. Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

  • Shipping costs are non-refundable.

  • If your return is rejected (e.g., item shows signs of wear, damage, or is past the 48-hour window), the item will be sent back to you.

4. Exchanges

We do not currently offer direct exchanges. If you wish to exchange an item, please return the original product (within 48 hours) for a refund and place a new order.

5. Shipping Your Return

To initiate a return, contact us at [insert your email or contact form link] for return instructions.
Customers are responsible for all return shipping costs, unless the item received was damaged or incorrect.

6. Questions

For any questions regarding your order, returns, or refunds, please contact us at:
📧 [khalilassaf2007@gmail.com]
📦 El3vate Clothing